Policies and Returns
Shipping Methods and Delivery Times:
Once an order is received, it may take up to 3 business days for orders to be processed, then shipped out pending inventory availability. This applies to ALL shipping methods.
UPS Ground, Fed-Ex Ground
3-7 business days, based on delivery destination.
-UPS 2 Day, Fed-Ex Express Saver, Fed-Ex 2 Day
-2-3 business days from ship date.
**Shipping cost varies by weight of product ordered and shipping location. This amount will be specified when a product is ordered.
-We do not ship to PO Boxes.
-UPS and Fed-Ex do not deliver on weekends or federal holidays.
-Due to continuing infrastructure and logistical challenges, Quicksilver Scientific, Inc. and associated brands cannot currently ship orders to the island of Puerto Rico.
Terms of Sale
1. All prices are subject to change without notice. We are not liable for errors or omissions.
2. Certain products are formulated specifically for licensed practitioners. Quicksilver Scientific believes that the guidance of a qualified practitioner is important in order to maximize the effectiveness of professional-strength supplements. As a result, these products are for sale to licensed healthcare professionals only. (For purposes of this policy, “practitioners” are individuals that hold a license in the healthcare field which sufficiently qualifies the individual to advise others on concerns about nutrition and personal health.) All resellers of practitioner only products must have a licensed healthcare practitioner on staff and provide their credentials for review and approval by Quicksilver Scientific.
3. Supplier shall not be liable for: (i) loss, damage or delay resulting from any cause whatsoever beyond the reasonable control of Supplier and (ii) consequential, incidental, punitive or special damages, loss or expense to any or all of Dealer and others for any reason(s) whatsoever.
Return Policy: Quicksilver Scientific reserves the right to revise, modify or change this Refund Policy at any time with proper notice, and may; at its discretion deny return or replacement requests for any person it believes is abusing this Refund Policy. Any such revision, modification or change will be binding and effective immediately after posting of the revised Refund Policy on Quicksilver Scientific’s website. You (the customer) agree to periodically review our website, including the current version of our Refund Policy. It is your obligation to review our Refund Policy for any such revisions.
We accept returns on unopened products within 30 days of purchase. Some products, including heat-sensitive products, are not eligible for returns. We will REFUND your purchase once the approved return has arrived at the Quicksilver Scientific facility. You (the customer) are responsible for any return shipping cost. Customer will be assigned a Return Merchandise Authorization (RMA) Number and be required to fill out a Return Form, which must be enclosed in returned package. This RMA number has a thirty (30) day expiration date. We only accept returns from customers who purchase directly from QuicksilverLife or Purativity.
Damaged goods or incorrect shipments should be reported to firstname.lastname@example.org within 5 days of receipt of package. We will make every effort to remedy the situation as quickly as possible. Pictures of damaged goods, manufacturing codes located on the back of the bottle, shipping box(es), shipping label, and order number will be required to process your request.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
1376 Miners Dr. Suite Suite 103 Lafayette, CO 80026, USA
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
[Re: Privacy Compliance Officer]
1376 Miners Dr., Suite 103 Layafette, CO 80026 USA